ACT

12 month contract

Process Assurance Manager

Level 3 - Advanced Practitioner

The Commonwealth seeks to engage a Process Assurance Manager for quality assurance checks against compliance, processes, documentation, standards and service management activities.

It is essential that the individual has experience in measuring and monitoring business processes to ensure appropriate control. Additionally, experience in developing business processes models, business improvement models and improvement proposals would be preferred.

Job Overview

Find out what you'll be doing

The Role

The role’s responsibilities will include:

  • Undertaking reviews and quality assurance checks against compliance, processes, documentation, standards and service management activities

  • Integrateing D-ICT ITSM processes and tools with strategic objectives to support standardised processes and technology, considering the unique requirements of SDFs and their capabilities

  • Providing integration, coordination and escalation points on behalf of SDFs, Partners and other key D-ICT stakeholders

  • Work in collaboration with all stakeholders to ensure process improvement activities are captured.

  • Assurance of training processes to address any deficiencies in partners providing training material

  • Validating and reporting on the Deployed-ICT ecosystem services to assure that processes, tools and technology operate within Defence standards, policies and procedures and meeting the needs of Deployed ICT capability.

  • Providing guidance and an escalation point to SDFs and partners around processes, procedures and tooling including coordination with the process owner.

Your Background & Experience

The ideal contractor will have demonstrated experience in: 

  • Designing, implementing, managing, monitoring, and improving ITSM Processes and general practices

  • Supporting quality management of the Service Delivery process and the management of quality issues

  • Understanding of and experience in the use of ITSM processes and tools to support strategic business objectives.

  • Understanding of, and qualifications in ITIL or other relevant methodologies

  • Analysis and auditing of business processes, and the ability to produce executive level documentation of same

  • Experience in the following:

  1. Measuring and monitoring business processes to ensure appropriate control;

  2. Developing business processes models, business improvement models and improvement proposals

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Key Points for this Job

Salary/Rate

Daily rate negotiable

Security Requirements

Minimum Negative Vetting – Level 1 security clearance at the commencement of the contract

Contract Extensions

2 x 12 month extension options

Service Benefits

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Competitive salary packages

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Job satisfaction

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Work-life balance

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Training & development

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Competitive salary packages

Job satisfaction

Training & development

Work-life balance